We strive to ensure your complete satisfaction with every purchase from Shanjhu's Outfit. If you are not entirely satisfied with your item, please review our policy below.

1. Eligibility Window

• You must initiate a return or exchange request within 7 days of the delivery date.

2. Condition of Item

To be eligible for a return or exchange, the item must be:

• Unused, unwashed, and in the same condition that you received it.

• In its original packaging with all tags, labels, and accessories intact.

• Free of damage, stains, or odours (e.g., perfume, deodorant).

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3. Proof of Claim (Mandatory)

For all claims regarding damaged, incorrect, or missing items, a clear, continuous unboxing video is mandatory. Without this video, we reserve the right to deny the claim.

4. How to Initiate a Return or Exchange

1. Contact Us: Send an email to support@shanjhusoutfit.com or call us at +91 95663 03308 within the 7-day window. Please include your Order Number, reason for the return/exchange, and, if applicable, the unboxing video/photographic proof of the defect.

2. Approval: Wait for our customer support team to approve your request and provide you with a Return Authorization (RA) number and return shipping instructions.

3. Ship Back: Securely package the item and send it to the address provided by our team. Please note: The cost of shipping the item back to our facility is the customer's responsibility.

Exchanges (Size Swap)

• We offer exchanges for the same product in a different size, subject to availability.

• If the requested size is unavailable, we will issue a store credit or a refund (as per the Refund Policy).

Returns and Refunds

• Refund Method: Once the returned product is received and inspected by our Quality Control team (which may take 3-5 business days after arrival), a refund will be processed.

• For prepaid orders, the refund will be credited back to the original payment method.

• For COD orders, the refund will be processed via bank transfer (details required from the customer).

• Deductions: The shipping charge of ₹50 (as per the Shipping Policy) and any applicable COD collection charges are non-refundable and will be deducted from the refund amount.

Non-Returnable/Non-Exchangeable Items

The following items cannot be returned or exchanged:

• Items marked as "Final Sale" or "Clearance."

• Products purchased during special sales or promotional events (unless explicitly stated otherwise).

• Customized or altered products.

• Items returned without their original tags and packaging.